Ever encountered people at work who don’t complete their tasks, blame others for everything, or refuse to consider other perspectives? As much as you try to endure them, you feel more miserable, resentful and frustrated with each passing day. But why should your happiness and wellbeing be dictated by the actions of such difficult people? Learn to manage your emotions effectively and apply effective communication techniques to handle difficult people for your wellbeing and success in the workplace.  

Duration: 60 – 90 mins

Learning Outcomes

• Understand why difficult people are the way they are
• Manage your emotions positively when interacting with difficult people
• Apply effective communication techniques to handle difficult people